Recently, there has been an increase in scammers using legitimate companies phone numbers to gain access to your information. The most recent one that we have been made aware of is CenturyLink. The scammers are stating that there are issues with your modem and requesting that you give them remote access to your personal computer. The phone number listed on your caller ID is CenturyLink, however they are not associated with CenturyLink! Always be sure to confirm identity of caller and if in doubt contact company directly before giving out any personal information or computer access.