Xcel Energy Update on Storm Response

Published on 03/14/19 11:09 AM

Thursday 1:00 update: Xcel Energy storm response

Xcel Energy estimates that 98 percent of the customers who have lost power since this storm began yesterday morning will be restored by tonight. Notifications will be sent to customers based on their estimated restoration time (ERT). As crews arrive at outage locations, and they determine a new ERT, a new notification will be sent.

For the approximately 10,000 customers who may remain without power into tomorrow, it is important to note that these restoration efforts may require more complex repairs.

Important: 

  • Stay away from downed power lines
  • If the snow or a tree takes down the electric service line that comes to your home, you will need to hire an electrician to repair it
  • Keep snow drifts clear of gas meters
  • If you have an outage, please log it into our system at 800-895-1999
  • The Xcel Energy mobile app is a great way to stay informed

 

Xcel Energy storm information page:

https://www.xcelenergy.com/storm_center/storm_updates

(Sent yesterday at 9:46 PM)

Today’s storm has been declared a state-wide emergency after impacting electric service to more than 430,000 customers. Many of these outages have been intermittent and temporary, while others are ongoing. Dangerous conditions, including high winds, snow drifts and closed roads, have slowed our 500+ employees and contractors who are attempting to restore power throughout the state. More than 286,500 customers have been restored thus far while 143,500 customers remain without power tonight.

Our crews will continue the methodical process of assessing and repairing the damage, but we expect that restoration in some areas may take at least a day or more.

More than 225 additional Xcel Energy employees will arrive Thursday from our other states.

We appreciate your understanding as we work safely and as quickly as possible to restore power. Our highest priority is safety.

Important: 

  • Stay away from downed power lines
  • If the snow or a tree takes down the electric service line that comes to your home, you will need to hire an electrician to repair it
  • Keep snow drifts clear of gas meters
  • If you have an outage, please log it into our system at 800-895-1999
  • The Xcel Energy mobile app is a great way to stay informed

Information on shelters is available at: https://www.google.com/maps/d/viewer?mid=1L1VRfqCB_JRFGK4xIQBq9M4qOnLX9CJ0&usp=sharing

Xcel Energy storm information page:

https://www.xcelenergy.com/storm_center/storm_updates